Skydive Australia - Agent Resources
Welcome to the Skydive Australia Agent Resources Hub – your one-stop destination for all essential tools and links across our brand. Designed with convenience in mind, this page provides seamless access to everything you need to enhance your experience with us. Whether you're managing bookings, exploring partnerships, or planning a familiarization visit, we've got you covered.
Please see below are the resources you may need. If you have any questions or require any assistance, please contact agents@skydive.com.au
Need to login to your Skydive Australia Online Agent Portal?
Click the button to login to your Online Agent Portal for live availability and bookings.
Have an Agent Famil Request?
Click the button to complete the Famil Request form.
Want to become an Agent?
Click the button to complete the Agent Application form.
Want to check Drop Zone operations and weather status?
Click the button to to see real-time updates on operations and weather conditions.
Click the Link to navigate to pricing.
Check out our cheat sheets for all locations:
'Things you should know'
'Intro to Skydive Australia'
For the Trade Agent General Terms and Conditions, click here.
To view the Skydive Australia Media Kit, click here.
For all Skydive Australia APF Memberships and Safety Documents, click here.
To checkout our website for more, click here.
BRANDING ASSETS & MEDIA
TERMS AND CONDITIONS
At the time of booking, validity of various package offers should be confirmed as Skydive Australia (SA) reserve the right to change without notice. All bookings are given an ‘Arrival/Check in’ time only. Please note this is not a ‘skydive’ time. Whilst SA endeavour to complete an individual’s tandem skydive within 4 hours of arrival, SA advise you to arrive with no time constraints - you should plan for this to be a whole day’s activity.
As safety is SA’s main concern, factors such as wind, cloud, rain, thermal turbulence etc. and other factors such as air traffic can affect the time it takes to complete your skydive activity. Weather conditions and other unforeseen circumstances can also require SA to alter the altitude of the skydive. As aircraft are mechanical and periodically become unavailable, SA reserve the right to change aircraft type without notice. On occasion, these aircraft changes and Air Traffic Control (ATC) may require SA to change the required altitude and number of participants in a plane.
Further, SA reserves the right to reschedule your skydive. Medical conditions which could affect your safety should be discussed with your doctor prior to your booking. No alcohol or “recreational” drugs are to be taken for at least 8 hours prior to arrival. Please advise SA if you are taking prescription medication.
Minimum age is 16 years old and all minors must have a legal guardian present on the day of the tandem skydive. All persons are subject to Tandem Master assessment. Weight over 110kg is subject to DZSO/Tandem Master assessment and different weight cut-off limits may apply at each location.
- All persons 94kg and over will incur a surcharge of $55.00 AUD (inclusive of GST).
- Those 105kg and over, a surcharge of $80.00 AUD (inclusive of GST) applies.
- Those 115kg and over, a surcharge of $105.00 AUD (inclusive of GST) applies.
Discount coupons are valid only for direct bookings with SA as specifically stated on advertisement. Booking agents are not obliged to accept discount coupons. All Public Holidays incur the regular tandem skydive weekend rate. All bookings are final, no refunds are given.
The Australian Parachute Federation levy (APF) is included in all rates. All paperwork, safety briefing and gear-up must be completed.It is the agent’s responsibility to ensure all customers understand and accept the terms and conditions. Prices and commissions are subject to change at 7 days notice. No further discounts are permitted. Commission is confidential.
CANCELLATION POLCIY
Booking payments are per person (individual). Booking payments are non-refundable but are transferable. To change your booking to a different date and time, SA requires 24 hours notice or your booking payment(s) will be void. Rebooking your skydive without 24 hours notice will incur a $50 rebooking fee.
Failure to turn up at the ‘check-in’ time will result in a 100% cancellation fee. Failure to go through with your skydive will forfeit your jump, no refunds will be given.
All bookings are final, no refunds are given for change of mind or change of experience to a lesser value. If your skydive is cancelled due to weather or other unforeseen circumstances, your payments will remain valid for a period of 12 months from the original booking date and you will need to rebook and jump within that time period on an alternative date suitable to you. Upgrade fees for changing to weekend experiences or different locations must be paid in these circumstances.
Skydives can be transferred to another Skydive Australia location, any price upgrades must be paid by the customer. Cash refunds will not be available when changing to an experience of lesser value.
WHERE THE AGENT DOES NOT HAVE CREDIT TERMS WITH SKYDIVE AUSTRALIA
If your customer does not show on the scheduled day of their jump, they forfeit their original deposit and full payment is required if they want to rebook, payable direct to Skydive Australia. Agents must issue each customer with a receipt as proof of payment, which must be presented upon check-in at SA’s drop zone. Without a receipt, customers will be charged full price for their skydive.
WHERE THE AGENT DOES HAVE CREDIT TERMS WITH SKYDIVE AUSTRALIA
If your customer does not show on the scheduled day of their jump, they forfeit their original deposit and full payment is required if they want to rebook, payable direct to Skydive Australia. Agents must issue each customer with a receipt as proof of payment, which must be presented upon check-in at SA’s drop zone. Without a receipt, customers will be charged full price for their skydive.
GROUP BOOKING POLICY
If there is more than one person tandem skydiving it is the group organiser’s responsibility to ensure everyone in the group understands and accepts the SA Terms and Conditions. Group booking organisers must assist SA by providing a group organiser contact and organising individuals who wish to tandem skydive together. Last minute additions to group bookings are required to pay their deposit prior to arrival at the Drop Zone.
Those arriving at the Drop Zone without a deposit will have to wait until the conclusion of the day’s bookings before tandem skydiving. While SA endeavours to keep groups in the same load, SA does reserve the right to change group configurations where necessary due to operational requirements. No refunds will be made available where SA changes your group configuration.Group rates available on application.
PAYMENT TERMS
PAYMENT TERMS
Account customers: payment required in full within 14 of invoice date.
Non-account customers: payment / cleared funds required in full prior to travel.
ACCOUNT DETAILS
Please identify payment with booking number or name & date of travel.
Account name: Skydive Australia Collections Pty Ltd
Institution: Commonwealth Bank Australia
BSB: 062 000 | ACC: 20906367
KEY CONTACTS
RESERVATIONS & ENQUIRIES
9am-5pm, 7 days
E: agents@skydive.com.au
P: 1300 800 840
ADMINISTRATION & ACCOUNTS
Mon-Fri 9am-5pm
E: ar@skydive.com.au
P: +612 6684 5481
FEEL THE EMOTION
10 LOCATIONS ACROSS AUSTRALIA
Pluck up your courage and plunge from a plane! These idyllic locations across Australia are calling your name.
